We accept bank transfer, Paypal, VISA, MasterCard, American Express, JCB, and Union Pay credit cards.

※We do not accept collect on delivery.

We ship to Japan, and Asia, Oceania, North America, Central America, Middle East, Europe, South America, and Africa the only countries and areas where EMS (Express Mail Service) offered by Japan Post is available.

-Japan, International
Your items will arrive in 10-14 business days.

Customs Procedures

You may be required to pay additional charges for customs clearance or import tax depending on the country in which you’re receiving the product. Please note that the recipient will be charged these taxes and fees, so make a payment to the carrier upon delivery. Customs policies vary widely from country to country, so please contact the customs office of the country in which you’re receiving the products for further information.

Return time and policies: If the item was damaged or defective, or if you received an item different from your order, please let us know within seven days of receipt of the delivery via Contact Us. Please note that we will not accept returns or exchanges in the following cases:

＜Returns and exchanges must not be＞

• returns and exchanges due to the customer (The color is different from the customer expected, etc.) 
• returns and exchanges due to errors by the customer (Different size, etc.) 
• over eight days from delivery
• damaged or stained by customer

Returning cost: Customer will pay the return cost if the customer wishes to return the item.

Defective item: If you received wrong item or defective item, please let us know within seven days of receipt of delivery. We will bear the return cost for it and send a replacement or exchange immediately. Please note that you cannot request replacement or exchange after seven days from receipt of delivery.

Damages due to a Delivery Accident

Risk of accidental damage to the product after we dispatch will be borne by the customer.

We take great care to manage, store, and deliver our products.

But in the event a package is damaged or dirty when you receive it, please open the box and check the item condition before signature as the recipient.

If you are satisfied with the condition then you can receive your item.

If the item is damaged, you’ll be able to indicate “Refused by addressee.” At the same time, you should request the local delivery post office to prepare a “Damage report.”

The “Refused by addressee” item will be returned to the sender in Japan, unconditionally.

The “Damage report” will be used when querying the claim after the item has been returned to Japan.

Please inform us about the shipping damage via the Contact Us form.

Replacement product will be sent after checking and accepting the returned item.

However, in China, if the exterior suffers any damage, it will not be delivered.

The delivery post office keeps the item temporarily and notice of the damage will be sent to the addressee.

The recipient should visit the post office to check the condition of the item.

The post office will create the “Damage report.” If there are no abnormalities on the exterior, but obviously the item was damaged during shipping, visit the local post office and ask it to prepare a “Damage report.”

Then return the item to the sender (to us).

The “Damage report” will be used when querying the claim after the item has been returned to Japan.

Please inform us about the shipping damage via the Contact Us form.

Replacement product will be sent after checking and accepting the returned item.

However, the post office in China often does not prepare the “Damage report,” but please keep asking until they prepare the report.

E-mail: Contact Form

※We will reply to you as soon as possible, but it may be the next business day or after two business days due to a holiday.

Q. Where can I find the tracking number of my purchase?

A. It will be provided in the shipping notification e-mail. 

Q. When and how can I cancel my order? 

A. The order can be canceled before the shipping process begins. Please contact us as soon as possible in case of cancellation.