Seller’s name
Ondako Kobo
Business manager
Fukuyo Hirao
Seller’s address
Honmurahure Ashibecho-hakozaki Iki-shi Nagasaki JAPAN
Timing and method of payment
Bank transfer, Paypal, Credit card(VISA, MasterCard, American Express, JCB, and Union Pay)
Additional Fees
In the case that there is an additional “furikomi” (bank transfer) fee, the customer will cover that cost.
Due Date for Payment
Please pay in advance.
After confirming payment we will arrange shipping.z
Returns and Replacements
Return time and policies: If the item was damaged or defective, or if you received an item different from your order, please let us know within seven days of receipt of the delivery via Contact Us. Please note that we will not accept returns or exchanges in the following cases:

<Returns and exchanges must not be>

  • returns and exchanges due to the customer (The color is different from the customer expected, etc.)
  • returns and exchanges due to errors by the customer (Different size, etc.)
  • over eight days from delivery
  • damaged or stained by customer
About Order Cancellation
Please note that we cannot accept an order cancellation after an official order has been made.